1. Introduction These terms and conditions govern the use of services provided by SEN Success Limited (“we”, “us”, “our”). By using our services, you agree to be bound by these terms and conditions.
2. Services We provide support services for children and the families of children with Special Educational Needs (SEN), including but not limited to, advice, guidance, advocacy, and practical support. We are not a solicitors firm and do not offer a legal service subject to legal regulation.
3. Booking and Payment
- Engaging: To engage our services, please complete the form at the bottom of this page.
- Payment: Payment terms are monthly and will be a proportion of an agreed fixed fee or based on the hours worked and will be agreed in writing, via email, before any work is comenced. Late payments may incur a fee and interest.
4. Cancellation and Refunds
- Cancellation: You may cancel our services at any time. Any work carried out up to the point of cancelation will still be payable and an invoice will be issued accordingly.
- Refunds: Refunds will only be permissable where payment has been made in advance and are subject to our discretion and may be partial or full depending on the circumstances.
5. Confidentiality We are committed to maintaining the confidentiality of all personal information provided by you. Your information will not be shared with third parties without your consent, except as required by law.
6. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the services.
7. Changes to Terms We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to you via email.
8. Governing Law These terms and conditions are governed by the laws of England. Any disputes arising from these terms will be resolved via a suitable legal means.
9. Contact Information For any general questions or concerns, please contact us.
“Education is the most powerful weapon which you can use to change the world.”
― Nelson Mandela